Front Desk Agent (Hotel)

Responsibilities

• Aid Guest Service Agents and Front Office leadership with checking in and checking out guests.
• Respond to guest inquiries promptly, courteously, and efficiently.
• Provide driving and/or walking directions to guests for local destinations.
• Maintain a high level of product knowledge about the hotel, including directions, hours of operation, services, events, and attractions.
• Support fellow team members and other departments as needed to foster positive relationships.
• Offer or obtain accurate information as required.
• Assist with guest check-in/check-out processes.
• Handle guest inquiries effectively.
• Offer local recommendations and directions.

Qualifications

• A passion for delivering exceptional guest experiences.
• Integrity, urgency, and discipline.
• A strong customer focus, adaptability, and dependability.