Front Desk Agent (PM Shift / Part-time)
Do you love creating memorable experiences and making people feel welcome? Join the team at one of Georgia’s most beautiful mountain destinations and become part of a workplace where hospitality, teamwork, and unforgettable guest experiences come together every day. At Brasstown Valley Resort & Spa, we offer more than just a job — we offer a chance to work in a stunning mountain setting while building valuable hospitality and customer service experience alongside an amazing team.
Managed by Coral Hospitality, a leading hospitality management company in the Southeast, Brasstown Valley Resort & Spa is known for exceptional guest experiences, luxury accommodations, championship golf, spa services, horseback riding, and year-round mountain activities.
About the Role
As a Front Desk Agent, you’ll be the first smile guests see when they arrive and the friendly face they remember when they leave. You’ll help create incredible stays by delivering outstanding service, assisting with reservations, answering questions, and ensuring each guest feels genuinely welcomed. This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing excellent customer service.
Responsibilities
- Welcome guests with warmth and professionalism
- Handle check-ins and check-outs efficiently
- Assist with reservations, phone calls, cancellations, and guest requests
- Provide information about resort amenities and local attractions
- Help create positive guest experiences from arrival to departure
- Maintain accuracy with cash handling and billing procedures
- Work closely with teammates to support smooth daily operations
- Adapt to a flexible schedule that supports resort operations
Requirements
- Customer service or hospitality experience preferred
- Friendly personality with strong communication skills
- Professional, dependable, and team-oriented attitude
- Comfortable using computers and handling multiple tasks
- Flexible schedule, including weekends and holidays as