Front Desk Agent PM 3-11:30
About the role
Cleveland Marriott East is seeking a Front Desk Agent to join our dynamic team. Located in Beachwood, Ohio, this property offers easy access to healthcare facilities, educational institutions, and entertainment venues.
Responsibilities
- Engage guests with a friendly and welcoming demeanor
- Register guests, check-in, and ensure proper credit is received
- Note and fulfill special requests for guests
- Establish accurate information for guests
- Resolve issues and exceed guest expectations during less-than-perfect situations
- Promote and sell special hotel programs
- Interact professionally with hotel/resort staff, providing necessary information
- Be knowledgeable of all emergency procedures and policies
- Maintain house bank and communicate pertinent information to the manager on duty
- Follow set procedures for posting, charges, cashing checks, safe deposits, and refunds
- Aid other departments as needed
Qualifications
- High school diploma or equivalent
- A strong desire to make an impact on others
- An outgoing and engaging personality
- Strong computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Availability to work various shifts, including weekends and holidays
Benefits
Compensation starts at $15 per hour, with actual packages based on a variety of factors including skill set, experience, certifications, and specific office location. This may vary in other locations due to cost of labor considerations.
Skills
Our ideal candidate will bring a combination of interpersonal skills, attention to detail, and a passion for hospitality to the Front Desk team.
Benefits
We offer a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and opportunities for professional development.
Pay
$15 per hour, with potential for growth and additional incentives.
Schedule
Variety of shifts, including weekends and holidays.