Front Desk Agent | Philadelphia Residence Inn
About the role
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Responsibilities
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently;
process all payments according to established hotel requirements;
Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
- A high school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Satisfactory communication skills with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
About Shaner Hotel Group
Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !
About The Team
The Philadelphia Residence Inn, located near the Philadelphia Airport and many favorite tourist spots downtown historic Philadelphia, has an amazing opportunity. The 121-room Residence Inn by Marriott Philadelphia Airport offers our guests a lounge area for evening relaxation with an adjoining patio with fire pit.