Front Desk Agent Part Time Mornings

Schedule

Saturdays and Sundays, 7am-3pm

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greeting Guests

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Maintain all “check-in” policies and procedures without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Customer Service and Communication

• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Perform the role of valet attendant as required based on shift schedules.

Physical Demands

• The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less.
• The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
• Able to detect auditory and/or visual emergency alarms.

Work Environment

• The working environment will be indoor and will require team member to sit and stand frequently.
• Low to moderate noise level in the workplace.

Required Education and Experience

• A high school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.
• Previous work experience in the in a high-rise property setting is highly desired.
• Valid Drivers License.

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.