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Jobs · Manufacturing · Virginia

Front Desk Agent: Part Time- Embassy Suites by Hilton Dulles Airport

B. F. Saul Company Hospitality Group · Herndon, VA · 2 wk ago
On-siteManufacturing$18/hrPart-time

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, with over 130 years of operation. The Hospitality Group operates a portfolio of more than 20 business-class hotels under top brands, including Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, as well as The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of over 1,000 hospitality professionals. Our commitment to our team is reflected in our “One Team!” values, ensuring key players who are dedicated to professional and personal development represent our hotels.

About the role

At the Embassy Suites by Hilton Dulles Airport hotel, enjoy all-suite hotel accommodations in Herndon, VA, less than 3 miles from Washington Dulles International Airport. This all-suite hotel is only 25 miles west of Washington, D.C., and within close proximity to several popular tourist sites and global businesses.

Responsibilities

  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
  • Assist in pre-registration and blocking of reservations when necessary.
  • Promptly, accurately, and efficiently post all charges and manage Front Office computer or manual systems, including daily transactions.
  • Accurately handle cash, checks, and credit card information for payment of hotel charges and make correct change.
  • Review reservations with special requests and block rooms accordingly.
  • Have knowledge of hotel rates, discounts, and procedures for handling each.
  • Take reservations efficiently (approximately 2 minutes per reservation) and follow cancellation and relocation procedures when necessary.

Requirements

  • High work ethic and self-initiative.
  • Ability to work varying schedules, including nights, weekends, and holidays.
  • Enjoys working as part of a team to provide great guest experiences.

Physical Requirements

  • Ability to work in a standard office environment.
  • Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day).
  • Occasional standing and walking throughout the workday.
  • Frequent use of fine motor skills for keyboarding, typing, using a mouse or trackpad, writing, and operating office equipment.
  • Ability to communicate effectively verbally and in writing.
  • Occasionally required to stand, walk, bend, reach, or carry items.
  • Ability to lift and/or move 10–25 pounds (e.g., files, office supplies).
  • Visual ability to read from a computer screen and printed materials, including close visual focus for extended periods and color differentiation.
  • Ability to hear and participate in conversations and meetings, use a phone and/or headset.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Benefits

  • Well-Being Benefits:
    • Health Insurance
    • Dental & Vision Insurance
    • Short & Long Term Disability
  • Long Term Planning:
    • 401(k) Retirement Program
    • Paid Life Insurance
    • Tuition Reimbursement
  • Team Member Programs:
    • Our Big 3 Mission Statement
    • Leaders of the Month/Year
    • Annual Performance Appraisals and Wage Increase Opportunities
    • Annual Team Member Banquets
    • Annual Team Member Engagement Survey
    • Discounted Room Rates for Team Members, Family, and Friends
    • Complimentary Room Stays
    • Weekly Payroll

Pay

$18 - $18 an hour. The actual base pay offered is determined by several variables, including the applicant's qualifications, years of relevant experience, distinctive skills, level of education attained, and certifications or professional licenses held.

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