Front Desk Agent - Part Time

About the role

The Hotel Landing is a premier luxury lakeside destination in the Upper Midwest, offering a blend of refined hospitality and personalized service. As a Front Desk Associate, you will play a crucial role in ensuring guests have a memorable stay.

Responsibilities

• Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Greets and completes check-in procedures for arriving guests, using both manual and computerized methods.
• Facilitates guest departure by following established procedures to close accounts and prepare rooms for new guests.
• Calculates and posts guest accounts, ensuring timely and precise hotel charges and maintaining accurate records.
• Courteously answers inquiries and accepts reservations, communicating hotel rates and information, and suggesting additional services to increase occupancy and revenue.
• Maintains good customer relations by staying informed about in-house and area events and responding to guests' questions and concerns promptly and knowledgeably.
• Controls cash transactions and maintains personal bank as per hotel policies.
• Operates PBX equipment, accepting incoming calls, scheduling wake-up calls, and paging guests for efficient service.
• Maintains a friendly, cheerful, and courteous demeanor at all times.

Requirements

• High school diploma or equivalent.
• Experience not required, but must have high school graduate-level mathematical aptitude and knowledge of standard cash handling procedures.
• Fluent in oral and written English.
• Ability to use tact and understanding when dealing with various customer service problems, including stressful and emotionally charged situations.
• Highly organized and attentive to detail, capable of managing multiple tasks simultaneously.
• Must be able to read written communications, understand verbal instructions, and communicate effectively both verbally and in writing.

Qualifications

• Must be able to stand for prolonged periods, bend, kneel, and lift up to 25 lbs.
• Work environment includes prolonged standing at an indoor, climate-controlled work station under fluorescent lighting.

Physical Demands

• Prolonged standing.
• Repetitive bending and kneeling.
• Occasional carrying and lifting of files and office items up to 25 lbs.
• Occasional standing.

Benefits

• Sage Hotel & Restaurant Discounts across the US.
• Paid vacation, sick and holiday pay.
• Medical, Vision, Dental Insurance.
• 401(k).
• Convenient Location.
• Free Shift Meals.
• Complimentary Parking.