Front Desk Agent - Part Time

About the role

The Front Desk Agent is responsible for delivering attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. This position ensures the accuracy of guest billings, reconciles financial transactions, and supports property operations by maximizing room revenue and occupancy.

Responsibilities

• Greet, welcome, and assist guests in a friendly and professional manner throughout their stay.
• Handle all check-ins, checkouts, and reservation processes accurately and efficiently.
• Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data.
• Review and compile management reports, guest billings, and ledger transactions in a timely manner.
• Respond promptly to guest inquiries regarding services, facilities, and local attractions.
• Maintain proper operation of front desk systems and ensure adherence to property standards.
• Follow all cash handling, credit, and audit procedures in accordance with company policies.
• Maintain a clean and organized work area and ensure front desk and lobby standards are met.
• Attend all required meetings and training sessions, maintaining compliance with Reside standards.
• Support porterage and guest service functions when needed to exceed customer expectations.
• Communicate effectively with all departments to ensure guest satisfaction and operational efficiency.
• Report maintenance issues or safety hazards to the supervisor promptly.
• Perform other duties as assigned by management.

Requirements

• High School diploma or equivalent required, college coursework in hospitality or a related field preferred, or equivalent experience.
• One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus).
• Computer proficiency required; experience with front office or property management systems preferred.
• Customer service experience strongly preferred.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in handling financial transactions.
• Able to prioritize tasks and work independently or as part of a team.
• Proficient in basic arithmetic and comfortable with financial data.
• Problem-solving and critical thinking skills, with the ability to anticipate guest or operational needs.
• Professional appearance and demeanor consistent with company standards.
• Able to maintain confidentiality of sensitive information.
• Willingness to cross-train and assist in other operational areas as needed.

Skills

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in handling financial transactions.
• Problem-solving and critical thinking skills.
• Customer service experience.
• Ability to prioritize tasks and work independently or as part of a team.
• Proficiency in basic arithmetic and comfort with financial data.
• Professional appearance and demeanor consistent with company standards.
• Able to maintain confidentiality of sensitive information.
• Willingness to cross-train and assist in other operational areas as needed.

Benefits

• Competitive Pay
• Commuter benefit
• Medical, Dental, and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly and Annual Success Share Bonus
• Wyndham discount
• Volunteer Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program

Pay

$19.00 - $24.00 per hour

Schedule

Schedule will vary to accommodate business needs and will be posted in advance. Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed. Workdays will vary with three typical shifts: Day Shift (typically from 7:00am - 3:30pm), Afternoon/Evening Shift (typically from 3:00pm - 11:30pm), and Overnight Shift (typically 11:00pm - 7:30am).