Front Desk Agent - Part Time

We need to output HTML fragment with sections: About Us? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The posting includes "About Us" and "Overview" etc. We need to include sections only when posting has real specific content. We should not repeat job title. No Job ID etc. Remove boilerplate like EEO, legal, etc. Also remove navigation, cookie, etc. The posting includes "About Us" paragraph, then "Overview" (Assist guests...), then "Essential Duties And Responsibilities" list, then "Qualifications And Skills" list, then "Benefits" paragraph, then EEO etc which we should remove. Also "Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No" - that's compensation info but says No for both, which is not specific content? It says "Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No". That's basically stating no tip eligibility and no bonus. According to rule: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Here they state that tipped/service charge eligible? No, discretionary performance bonus eligible? No. That is specific content (they say No). Should we include a Pay section? The instruction says use

for Pay if posting actually states them. It does state something about compensation (though it's just saying not eligible). I'd consider that as stating compensation details (though it's negative). Probably we should include a Pay section with that info. However they said "never create Pay/Schedule/Benefits sections unless the posting actually states them." They do state something about compensation (tipped eligibility and bonus). So we can include a Pay section with that info. But we need to avoid filler like "not specified". This is specific: "Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No". We'll put that in a

under Pay heading. Schedule: not mentioned. So no Schedule section. Benefits: they have a Benefits paragraph with details. So include Benefits heading. About Us: we have an About Us paragraph. Should we use heading About the role? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests we could use About the role heading for the overview/about us. But we have an "About Us" section describing the hotel. Could map to About the role? Probably better to use About the role heading for the description of the role (Overview). However we also have an Overview paragraph that describes duties. The About Us is more about the hotel. The instruction says do NOT repeat the job title as a heading. It didn't forbid About Us heading. But they gave examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should stick to those headings. So we can treat the hotel description as part of About the role? Or we could omit About Us entirely? But we must preserve ALL substantive information. The About Us paragraph is substantive. We could put it under About the role heading. That seems acceptable. Responsibilities: we have Essential Duties And Responsibilities list. Use

Responsibilities. Requirements: we have Qualifications And Skills list. Could split into Requirements and Skills? The instruction lists both Requirements and Skills as possible headings. We have a combined list. We could put all under Requirements heading, or split into Requirements and Skills if we can differentiate. The list includes both qualifications and skills. Might be better to put under Requirements heading (or Skills). Since they gave both as options, we can choose one. I'd put under Requirements heading. Benefits: we have Benefits heading. Pay: we have compensation info. We need to output only HTML fragment, no /, no markdown fences. We need to use

• for any list of duties/requirements/benefits. For benefits, it's a paragraph describing benefits, not a list. But we could still treat as

  . The instruction: Use

  • for any list of duties/requirements/benefits, and

    for prose. So if benefits are not a list, we use

    . If we want to list benefits, we could make a list but the paragraph is prose. We'll keep as

    . Now we need to remove boilerplate: EEO statement, etc. Also remove "Don't meet every single requirement..." etc? That's encouraging to apply; maybe considered boilerplate? It's not navigation/legal/EEO/equal-opportunity/scam-warning. It's more about encouraging applicants. Might be considered part of the posting but not essential? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Don't meet every single requirement..." is not exactly those categories, but could be considered application encouragement. Might be considered part of the posting but not essential? I'd keep it? It's not a list, it's prose. It's not duplicated. It's not legal. I'd keep it maybe under About the role? But it's more about applying. Could be considered application instruction? It says "we encourage you to still send in your information." That's basically encouraging to apply. Might be considered application instruction. Safer to remove it. Also "We value U.S. military experience..." is also encouraging. Might be considered EEO? It's about veteran status. Could be considered EEO. I'd remove that as well. Also "Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No" we keep. Now structure:

    About the role

    About Us Waymore’s Guest House in East Nashville is a boutique hotel known for its stylish, laid-back vibe and strong community feel. Our associates get to be part of a lively, creative space that attracts both locals and travelers with our vibrant atmosphere, rooftop bar, live music, and popular brunch scene. Situated in East Nashville, Waymore’s is surrounded by great restaurants, music venues, and shops. Associates benefit from being near public transportation and in a culturally rich and walkable neighborhood. Come join our friendly and supportive family where all are welcome!

    Then Overview? Actually we have Overview paragraph: "Assist guests with arrival and departure from hotel, while providing positive guests experiences." That could be part of About the role or Responsibilities. But we already have About the role with hotel description. We could add Overview as a separate paragraph under About the role or maybe under Responsibilities? The Overview is a short summary of the role. Could be included under About the role as well. But we might want to keep it separate? The instruction: prefer a few substantive sections over many thin ones. So we could combine About the role and Overview into one section. Let's put both paragraphs under About the role. Then Responsibilities: list of duties. Then Requirements: list of qualifications and skills. Then Benefits: paragraph. Then Pay: paragraph. Now we need to ensure we use

    for each section heading. Let's extract the duties list from "Essential Duties And Responsibilities". It's a long paragraph with sentences separated by periods. We need to turn into

    • items. Each sentence seems a duty. We'll split by periods that end a sentence. Need to be careful not to split abbreviations like "etc." but okay. Let's list duties: - Greet customers immediately with a friendly and sincere welcome. - Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. - Promote HEI Hotels and Resorts and brand marketing programs. - Make appropriate selection of rooms based on guest needs. - Code electronic keys. - Non-verbally confirm the room number and rate. - Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. - Verify and imprint credit cards for authorization using electronic acceptance methods. - Handle cash, make change and balance an assigned house bank. - Accept and record vouchers, traveler’s checks, and other forms of payment. - Convert foreign currency at current posted rates. - Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear communication. - Input messages into the computer. - Retrieve messages and communicate the content to the guest. - Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. - In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. - Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. - Remain calm and alert especially during emergency situations and heavy hotel activity. - Plan and implement detailed steps by using experienced judgment and discretion. - Comply with attendance rules and be available to work on a regular basis. - Support the lobby bar and coffee bar during peak periods and staff shortages by assisting with guest service, beverage preparation, order fulfillment, and maintaining a clean, welcoming environment while ensuring seamless front-of-house operations - Perform any other job-related duties as assigned. We need to ensure each
    • ends with no extra period inside? We'll keep the sentence as is. Now Requirements list from "Qualifications And Skills". Let's extract: - Hotel experience preferred. - Barista experience is preferred but not required. - Must have flexible availability, including the ability to work a variety of shifts as needed. - Candidates with open availability are strongly preferred. - Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation. - Ability to access and accurately input information using a moderately complex computer system. - Ability to observe and detect signs of emergency situations. - Ability to establish and maintain effective working relationships with associates, customers and patrons. - Effective verbal and written communication skills. - Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. We'll make each a
    • . Benefits paragraph: we have the benefits description. We'll copy that paragraph but remove the EEO line at end? Actually the benefits paragraph ends before "HEI Hotels and Resorts is an equal opportunity employer." We'll stop before that. So benefits paragraph: "HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status." Now Pay paragraph: "Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No" We'll put that