Front Desk Agent - Part Time

Responsibilities

• Organize, confirm, and process guest check-ins and check-outs, adapting for any changes
• Secure payment, verifying and adjusting billing as needed
• Perform tasks such as answering phones, maintaining cash drawers, and operating office equipment
• Use computer systems to make reservations, check-in and check-out hotel guests, and process payments
• Maintain current knowledge of all hotel services, features, and local attractions to respond to guest inquiries
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Post and balance room charges to guest accounts to keep them current and accurate
• Ensure guest and hotel safety by knowing all safety, security, and emergency procedures
• Promptly handle guest service requests and complaints to meet and exceed guest expectations
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Maintain constant contact with internal and external customers to provide optimal guest service, including coordination with various hotel departments
• Communicate any emergency, lost item, or theft to proper security staff and/or authorities
• Perform any other duties as assigned within the scope of this position

Requirements

• Ability to perform complex reading, simple writing, math, and task completion
• Skills in clerical tasks, following instructions, and memorization
• Flexible to work all shifts, including holidays, nights, and weekends as business needs dictate
• Minimum age of 16 years

Qualifications

Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Physical Demands

• Constantly standing, occasionally walking and crouching during shifts
• Repetitive use of both hands
• Constant use of vision abilities, including distance, depth perception, field of vision, and color vision

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Work performed indoors, alone and frequently with others
• Face-to-face and verbal contact with others on extended shifts around computer equipment
• Moderate noise level in the work environment
• Possible exposure to secondhand smoke

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.