Front Desk Agent - Part Time
About the role
We are looking for an upbeat, dependable, and guest-focused Part-Time Front Desk Agent to join our team! This position is approximately 2-3 days per week, with the opportunity for additional shifts/hours based on business needs and availability. Weekend availability from 3:00 PM-11:00 PM is required. As a Front Desk Agent, you will be one of the first and last impressions our guests have of our hotel. We are looking for someone who enjoys helping people, communicates well, takes initiative, and can provide warm and professional hospitality throughout every guest interaction.
Responsibilities
- Welcome guests and provide friendly, professional service throughout their stay
- Perform guest check-ins and check-outs
- Manage online and telephone reservations
- Verify payment methods and credit card information
- Register guests and collect required reservation information
- Assign rooms and issue room keys
- Provide accurate information regarding hotel rooms, rates, amenities, and local services
- Respond to guest questions, concerns, and complaints in a timely and professional manner
- Work closely with Housekeeping and Maintenance to ensure guest needs are addressed
- Assist with group reservations and special guest requests
- Recognize opportunities to promote hotel services and amenities
- Maintain accurate reservation, payment, and guest records
- Complete front desk duties and shift responsibilities accurately and efficiently
Qualifications
- Previous hotel front desk, receptionist, or similar customer service experience preferred
- Experience with Hilton PEP is a plus
- Strong customer service skills
- Excellent communication and organizational skills
- Dependable, professional, and able to work independently
- Comfortable handling multiple responsibilities in a fast-paced environment
- Must be available to work 3:00 PM-11:00 PM on weekends
- Flexibility to pick up additional shifts when available is a plus
Benefits
- Sick Pay
- Hilton Team Member Hotel Discounts
Schedule
Part-Time | Approximately 2-3 days per week. Additional shifts may occasionally be available depending on hotel needs. Required Availability: Weekend 3:00 PM-11:00 PM shifts.