Front Desk Agent - Part Time (AM)

About the Role

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities, and informing guests about ways to improve their stay.
• Handle cash and credit transactions.
• Swiftly check guests in and out—take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests' needs—record and act on their preferences, and handle their messages, requests, questions, and concerns.
• Act as a trusted contact for all guests, assisting with bill issues, local knowledge, and escalating to management when necessary.
• Follow safety procedures, report all incidents, and wear any required protective gear.
• Maintain a professional appearance and act as a brand ambassador.
• Stay informed about daily events and activities.
• Assist with ad-hoc duties to support colleagues as needed.

Requirements

• High school diploma or equivalent qualification; a college or university degree is a bonus but not essential.
• Ideally, at least one year of experience in a front desk or guest service position.
• Fluency in the local language; additional language skills are a plus.
• Strong communication and problem-solving skills to turn guest concerns into opportunities.
• Literate, tech-savvy, and comfortable with basic math and computers.
• Flexibility to work night, weekend, and holiday shifts.
• Ability to lift, push, and pull objects up to 50 lbs (23 kg), involving bending and kneeling.

About the Company

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We take pride in being genuine ambassadors of the InterContinental® brand, and to be part of it, you’ll have a thirst for travel, a passion for culture, and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world.