Front Desk Agent - Part-Time

About the role

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Responsibilities

• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash guests' personal checks and traveler's checks.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.

Requirements

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.

Qualifications

• License or Certification: None required.

Skills

• Clear and professional communication skills.
• Ability to handle multiple tasks simultaneously.
• Knowledge of hotel operations and procedures.
• Customer service orientation.

Benefits

• Compliance with company safety and security policies and procedures.
• Opportunities for professional development and growth.
• Competitive pay range of $33.24-$33.24 per hour.
• Flexible schedule options.
• Remote work opportunities.

Pay

$33.24 - $33.24 per hour

Schedule

Part Time