Front Desk Agent Overnight ( Full Time) -IHG Army Hotels-San Antonio,TX

About the role

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. This position works during the overnight shift.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Complete and transmit daily accounting reports and prepare them for review by hotel management.
• Issue, control and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Requirements

• High School diploma or equivalent, plus one-year front desk/guest service experience.
• Some college preferred.
• Must speak fluent English. Other languages preferred.

Physical requirements

• Frequently standing up behind the desk and front office areas.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects, products and computer equipment.
• Use a keyboard to operate various property management and reservations systems.

Skills

• Communication skills utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities utilized often.
• Basic math skills used frequently.
• Problem solving, reasoning, motivating and training abilities often used.

Schedule

• Required to work the overnight shift.
• May be required to work other shifts, weekends, and/or holidays.

Pay

Pay Rate $16.20 to $21.92 per hour.

Work Area: Front Office. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.