Front Desk Agent (Overnight)

About the role

The Front Desk Agent welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Aids guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner
• Interacts with guests in person and by phone; resolves guest complaints, and finds opportunities to recognize and personalize the service experience for all guests

Requirements

• One + years experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest’s preferences

Qualifications

• Valid work authorization for the U.S.

Skills

• Strong interpersonal and communication skills
• Ability to handle multiple tasks and prioritize effectively
• Customer service orientation and ability to resolve issues professionally

Benefits

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary Dry Cleaning for employee uniforms
• Complimentary employee meals
• Discounted Medical, Dental, and Vision coverage
• Parking and SEPTA access
• City Fitness membership

Schedule & Hours

• Full-time position
• Requires flexibility to work mornings, weekends, and holidays while predominantly working overnight

Pay

Competitive salary, wages, and a comprehensive benefits package

Application Instructions

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company!