Front Desk Agent-Nobu Hotel-Steady Extra (Caesars Palace LV)

Responsibilities

• Takes, records, and cancels reservations in the Hotel Information System.
• Provides five-star hotel-quality front desk services.
• Anticipates the needs of the guests and offers solutions before they are requested, personalizing the service.
• Reminds guests of scheduled events and appointments.
• Be completely knowledgeable about all casino programs, promotions, activities, and functions.
• Knowledgeable of local current restaurants, spas, attractions, and events.
• Aid and coordinate with VIP Agent Functions (Check in, Checkout, Keys and Mail).
• Take room reservations and room blocks.
• Assist in training new guest service representatives as appropriate.
• Log for particular types of calls as needed.
• Support, maintain Horseshoe Casino’s courtesy guidelines and promote outstanding guest relations.
• Provide reports including exceptions, reports, and regrets.
• Offer a memorable experience with the highest level of responsiveness.
• Provide personal services such as restaurant reservations, recreation requests, floral orders, shoeshine, etc.
• Maintain a work environment of cleanliness and organization.
• Assist guests by greeting them with courtesy and urgency, moving out from behind the front desk to open doors and assist guests.
• Listen and work with guests who present service opportunities or challenges, attempting to resolve them or escalate them to a manager.
• Maintain consistent presence at workstations.
• Participate in hotel functions using professional telephone etiquette in handling internal and external guest requests.
• Assist with package and amenity deliveries, logging receipts of packages delivered to guests.
• Update, edit, review, and add to the electronic guest database (guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.).

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED.
• One or more years of appropriate experience; or equivalent combination of education and experience.
• Union referral additional requirements apply.
• Must be able to work and quickly maneuver inside and outside.
• Must be able to work independently.
• Must be able to stoop, bend, and lift objects that weigh up to 25 pounds.
• Must be able to respond to visual and oral cues.
• Must be able to speak English clearly.

About the role

This position is in a cigarette smoke environment.