Guest Service Agent - Steady Extra (Planet Hollywood LV)

About the role

As a Guest Service Agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel.

Responsibilities

• Process check-in and check-out transactions for guests
• Aid guests with questions about the city and property
• Offer assistance with reservations for meals, shows, and other activities when appropriate
• Aids with guest service recovery when possible
• Maintain an upbeat and positive attitude
• Appraise for current events in hotel and assist guests
• Act as a liaison on behalf of the guest to expedite guest requests
• Maintain a professional and courteous attitude towards all guests (internal and external)
• Anticipate guests' needs and guest expectations
• Greet all guests with the proper introduction, answer telephones promptly with a pleasant voice, attend to all guest inquiries, maintain accuracy in cashiering, assist guests with problems, complaints or special needs, effectively generate reports according to shift, provide rate information for future or current dates, process casino status changes on guest folios, attach needed paperwork to all checked out folios, keep stations neat and well stocked with supplies.

Qualifications

• Must be 18 years of age or older
• Strong interpersonal and communication skills
• Proficiency in a second language would be beneficial
• Self-starter with strong problem-solving ability
• One year experience in front desk or guest service field
• Six months experience in basic computer knowledge
• Team player
• Excellent oral and written communication in English
• Heavy telephone volume; must be able to tolerate secondary smoke
• Close knit environment, with constant co-worker involvement
• Must be able to complete several tasks at once with accuracy
• Must be able to stand for entire shift (an average 8 hour shift)
• Ability to follow directions

Additional Requirements

• Ability to perform reaching, stooping and/or crouching motions repeatedly
• Must be able to communicate verbally
• Must be able to stand for extended periods of time
• Must be able to lift 25lbs

About Us

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.