Front Desk Agent/Night Auditor - PART-TIME

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Maintains customers' privacy
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Knows daily activities and meetings taking place in the hotel
• Upsell additional facilities and services, when appropriate
• Manage and resolve all guest complaints in a professional and courteous manner
• Performs other duties as assigned
• Performs cleaning duties

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
• Experience with the hotel reservation software Opera
• Experience with Gmail, Microsoft Office Suite (Word, Excel)
• Able to understand and adhere to proper credit card and cash handling policies and procedures
• Able to properly secure guest information
• Understanding of how travel planning websites operate, like Expedia, Priceline, Booking and Hotels.com
• Engaging and Professional Customer Service Attitude
• Excellent communication and organizational skills toward the public, hotel staff and management

Skills

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative