Overnight Front Desk Agent/Night Auditor (Full-Time)

About The Job

Unlock your potential at The Essex Resort & Spa. Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job—it's an opportunity to join a dynamic team committed to crafting unforgettable experiences.

Essential Functions

• Checking guests in and out of their guest rooms
• Answering guest questions in person and over the phone
• Selling bakery and gift shop items
• Making new reservations for guests
• Providing further services to guests
• Working with other Night Auditors to ensure accurate and timely recording of daily Night Audit tasks
• Completing Night Audit Procedures including closing credit card batches and Package postings
• Ensuring proper distribution of daily reports in a timely manner and that all accounting reports are filed away properly
• Notifying proper outlets when discrepancies arise
• Following up with the Front Office Manager and documenting situations
• Performing all activities in a professional manner and in accordance with company policies
• Supervising and overseeing night security and responding to any security problems
• Interacting with resort staff in a professional manner, assisting other departments with necessary information
• Being knowledgeable of all emergency procedures and Resort policies
• Communicating all pertinent information to the Front Office team
• Following set procedures on posting cash, checks, and refunds
• In the absence of Manager or Supervisor, taking lead on guest and property incidents
• Soliciting guest feedback and resolving minor complaints
• Preparing lobby beverage service prior to early morning departures

Qualifications

• High school graduate or equivalent
• Hotel Front Desk or Night Audit Experience preferred, Customer Service Experience required
• Basic PC skills & knowledge of Excel

Benefits

• Competitive compensation and healthcare options
• Short and Long Term Disability Insurances
• Critical Illness Insurance for employee and spouse/domestic partner
• Paid Time Off
• Bereavement Time
• 401(k) plan with Employer match after one year of employment
• On Property Discounts
• Property Benefits
• Other Benefits