Front Desk Agent - Night Auditor

About the role

We are looking for a Guest Service Associate/ Night Auditor to be part of a first-class Front Desk Team that provides extraordinary service to our guests.

Responsibilities

• Provide hotel service covering all front desk, bellmen, and concierge responsibilities, including checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
• Build an authentic bond with guests and create a unique experience that they will want to come back for.
• Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
• Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
• Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Listen to guest concerns, solve problems creatively and answer questions.
• Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.
• Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.
• Meet and exceed guest and team member expectations by providing Legendary Service and teamwork.
• Verify that all charges to guest accounts made during the day are correct, and post room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning.
• Complete all credit card transmittals, direct bills, and no show billings for the day.
• Prepare all daily, monthly and yearly reports required by the property.
• Act as manager on duty in the absence of the General Manager.

Qualifications

• Previous front desk, reservations, and/or hospitality experience required.
• POS/Opera experience preferred.
• Excellent customer service skills required.

Schedule

Graveyard/3rd shift, 11:00 p.m. to 7:30 a.m.