Front Desk Agent – Multi-Site

Job Summary

The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service while managing daily front desk operations. This role is responsible for handling check-ins and check-outs, managing reservations, processing payments, and responding to guest needs with professionalism and efficiency.

Essential Functions

• Handle all aspects of guest check-in and check-out procedures with precision and accuracy.
• Manage reservations, cancellations, and modifications, ensuring all records are accurately maintained.
• Handle cash and credit card transactions while maintaining an accurate cash drawer.
• Maintain a clean and organized front desk area, including stocking supplies and informational materials.
• Cookorate with housekeeping, maintenance, and management teams to resolve guest concerns and maintain property standards.
• Conduct routine property walks and report safety, maintenance, or cleanliness concerns.
• Provide front desk coverage at multiple extended-stay communities as needed while maintaining consistent service standards and professionalism.

Qualifications

• A high school diploma or equivalent.
• Strong customer service and communication skills (verbal and written).
• Basic computer skills (email, data entry, Microsoft Office, or Google Workspace).
• Familiarity with hotel property management systems (PMS) preferred.
• Comfortable handling cash and credit card transactions.
• Ability to multitask in a fast-paced environment.
• Reliability and punctuality.
• Valid driver's license, current auto insurance, and reliable transportation required.
• Must be able to travel between assigned extended-stay communities during the workday as business needs require.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Previous hotel front desk, hospitality, customer service, or property management experience preferred.
• Experience with social media marketing is highly preferred.
• Bilingual English/Spanish is a plus.

Physical Requirements

• Ability to stand, walk, and move throughout the property for extended periods of time.
• Sit, type, and work on a computer for prolonged periods as needed.
• Ability to lift, carry, push, or pull up to 25 pounds occasionally.
• Ability to bend, stoop, kneel, and reach when stocking supplies or assisting guests.
• Communicate clearly in person and over the phone.
• Work in a fast-paced environment with frequent interruptions and multitasking.
• Respond quickly and appropriately in emergency or security situations.
• Work indoors for extended periods while maintaining professionalism and attentiveness.

Benefits And Perks

• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days, 8 paid holidays, and 1 floating holiday
• Wellness program and e-learning platform for ongoing development

About the Role

The Neiders Company, headquartered in Seattle, Washington, combines strategic vision with hands-on excellence, transforming communities and elevating the apartment living experience through over 85 properties across the Pacific Northwest and Southwest.