Front Desk Agent | Knob Hil lInn

About the role

The Brass Tacks
Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
Knowledgeable and proficient with the property management system.
Operates the PBX and Radio paging system according to procedures.
Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Counsels guests on the use of hotel facilities and amenities.
Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

The Nitty Gritty
Previous hospitality or customer service experience preferred.
Previous experience in cash handling & computerized Point of Sale system preferred.
Strong written and verbal communication skills required.

Responsibilities

• Efficiently handle the check-in and checkout processes according to hotel procedures and standards.
• Manage guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Operate the PBX and Radio paging system according to procedures.
• Establish appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Conduct adequate follow-up with both guest and fellow team members.
• Make restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Requirements

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.

Qualifications

High school diploma or equivalent.
Must be able to lift 25 lbs.

Skills

• Excellent interpersonal and communication skills.
• Ability to multi-task and prioritize.
• Proficiency with computers and hotel management systems.
• Customer service experience preferred.

Benefits

Perks Eligibility of perks is dependent upon job status
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401KHSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Pay

Commensurate with experience.

Schedule

Varies based on shift and department needs.