Front Desk Agent
About the role
We are seeking a dynamic individual to join our prestigious front desk team at Laguna Beach House. As a key player in providing exceptional service, your role will be pivotal in creating unforgettable guest experiences.
Responsibilities
- Efficiently manage guest check-in and check-out processes with a warm and welcoming approach
- Utilize advanced technology to handle reservations, credit card transactions, and guest inquiries
- Maintain accuracy in financial transactions, including cash handling and reconciliations
- Demonstrate exceptional communication skills in person and over the phone
- Ensure guest satisfaction by promptly addressing any concerns or issues
Qualifications
- A high school diploma is required; a college education is preferred
- Previous supervisory experience is a plus
Desired Skills
- Strong leadership abilities with a focus on team training and supervision
- Quick decision-making skills to enhance team performance and guest satisfaction
- Proficiency in computer systems and software troubleshooting
- An attention to detail in meeting quality standards and fulfilling guest expectations
Benefits
We offer a comprehensive benefits package including:
- 401(k) with match
- Company-wide hotel/resort discounts
- Employee Assistance Program
- A culture of genuine hospitality
Pay
$20.00 per hour
Schedule
Part-time
About the Company
Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.
Equal Employment Opportunity
Laguna Beach House complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.