Front Desk Agent | Knob Hil lInn

About the role

The Brass Tacks
Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
Knowledgeable and proficient with the property management system.
Operates the PBX and Radio paging system according to procedures.
Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Conducts adequate follow-up with both guest and fellow team members.
Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Responsibilities

• Efficiently handle check-in and checkout processes.
• Manage guest issues and resolve conflicts professionally.
• Responsible for making restaurant, transportation, activity, or entertainment reservations.
• Operate PBX and Radio paging systems.
• Handle credit and key issuance at check-in.
• Follow up with guests and team members.
• Make reservations for guests.

Requirements

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling and computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.

Qualifications

Not specified.

Skills

Not specified.

Benefits

• Get Paid Daily
• Paid Time Off & Holiday Pay
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans - with employer contribution
• Values Based Culture
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities
• Third Party Perks (including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Pay

TBD

Schedule

TBD