Front Desk Agent (Japanese Speaking) -Full Time, $35.84/Hour
The Walt Disney Company · Kapolei, HI · 2 mo ago
Management$35.84/hrFull-time
Responsibilities
- Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
- Aid guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort
- Enhance guests' stay through providing information about resort services & activities and surrounding areas as needed
Requirements
- Strong computer skills and knowledge are required
- Must feel comfortable handling large amounts of money and possess a high-level of integrity
- Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
- Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guests at any time throughout the day and night
- Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.)
- Empowered to, and must have ability to confidently utilize service recovery methods
Qualifications
- Proficient in English and Japanese Language
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi-task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
Skills
- Knowledge of Hawaiian language preferred
- Previous work experience in a Hotel/Front Desk environment
- Previous experience in a high volume, fast paced office type environment
- Previous Leadership experience
- Previous experience working in a Hawaiian tourism or hospitality role
Benefits
- Tuition paid upfront at network schools
- Free lunch
- Free parking
- Free theme park admission and much more!
Pay
$35.84 per hour
Schedule
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.