Front Desk Agent | Hershey TownePlace Suites

Responsibilities

• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently;
• process all payments according to established hotel requirements;
• Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• A high school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Satisfactory communication skills with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About the Role

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

About Us

Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

About The Team

Hershey TownePlace Suites is the newest addition to the award-winning Shaner portfolio of hotels. Located in the "Sweetest Place on Earth," this hotel will be a part of your visit to the Chocolate Capital of the World. Stay tuned for more information, including opening dates and career opportunities.