Front Desk Agent - Full-Time, Year-Round - Cedar Creek Lodge

Overview Live. Work. Explore. as a part of our Lodging team at the Cedar Creek Lodge in Columbia Falls, the gateway to Glacier National Park! Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls, Montana. We depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests. We’re hiring for a Front Desk Agent to Live. Work. Explore. in the gateway to Glacier National Park! Job Summary: As a Front Desk Agent, you’ll deliver outstanding service from check-in to check-out, handle reservations, and provide helpful local info, all while keeping things running smoothly behind the scenes. If you’re organized, personable, and thrive in a fast-paced setting, this is the role for you. The Details: Position Type: Full-Time, Year-Round Start Date: September 2026 Pay: $17.80/hr Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays) Housing: Employee housing or RV sites is not available About Columbia Falls: Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest. Benefits: Medical, Dental, VisionPaid Time Off and HolidaysDisability Insurance401k with matchLife and AD&D InsuranceEmployee Assistance ProgramWellness ProgramsLearning and Development Programs Perks: Free Glacier National Park passFree Red Bus Tours (if available)Retail, Lodging and Travel DiscountsPlanned employee trips and activities$350 Referral Bonus ProgramA fast-paced, exciting work environment with plenty of upward mobility and growth opportunitiesMeet people of all ages from all over the country and worldThe adventure of a lifetime! Responsibilities Guest Relations and Service: Maintain positive guest relations at all timesAnswer questions and provide accurate information about area facilities, activities, and attractionsHandle guest problems and complaints, resolving issues to guest satisfactionEducate guests on company environmental policies Reservations and Check-In/Out: Register guests, assign rooms, and issue keys securelyMake, confirm, and cancel reservationsHandle all aspects of group tour arrivals and check-insPrepare guest folios and statements for checkoutProcess payments and balance receipts/transactions at end of shift Communication and Information Management: Answer phones promptly using proper etiquetteTake accurate messages and relay informationCoordinate wake-up calls and handle guest mailOperate PBX switchboard for callsMaintain up-to-date guest room lists Financial Responsibilities: Follow cash handling procedures and secure bankPost charges to guest accountsReconcile transactions and verify daily drop amountsUnderstand and follow PCI compliance guidelines Other Duties: Assist with retail sales where applicableHandle lost and found items according to proceduresFollow emergency and safety protocolsMaintain clean and organized workspaceAssist other departments as needed Qualifications Strong communication and people skills. Must be able to speak, read, write and understand English.General computer skills and knowledge of common office machines, i.e., computers, typewriters, calculators, cash registers, etc. required.Knowledge of Property Management System (PMS) Opera preferred.Basic Sales and Accounting skills.Ability to learn quickly and follow instruction accurately.Ability to prioritize tasks and move through them in an efficient manner.Ability to interact with diverse peoples and help resolve any issues.Ability to work quickly and thoroughly under pressure.Must be flexible and open to changes in procedures.Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.Must be able to handle guest concerns in a tactful and caring manner.Must be team-oriented.Must possess neat and pleasant grooming habits.Must be knowledgeable of Glacier National Park’s history and points of interest.Must have good organizational skills. Physical Requirements include: Able to lift and carry up to 15 pounds.Standing for up to eight hours per shift.Requires bending, stretching and reaching throughout a shift up to 8 hours.Working with required chemicals. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.