Front Desk Agent - Full-Time, Year-Round - Cedar Creek Lodge

About the Role

As a Front Desk Agent, you'll deliver outstanding service from check-in to check-out, handle reservations, and provide helpful local info, all while keeping things running smoothly behind the scenes. If you're organized, personable, and thrive in a fast-paced setting, this is the role for you.

Responsibilities

• Guest Relations and Service: Maintain positive guest relations at all times; answer questions and provide accurate information about area facilities, activities, and attractions; handle guest problems and complaints, resolving issues to guest satisfaction; educate guests on company environmental policies.
• Reservations and Check-In/Out: Register guests, assign rooms, and issue keys securely; make, confirm, and cancel reservations; handle all aspects of group tour arrivals and check-ins; prepare guest folios and statements for checkout; process payments and balance receipts/transactions at end of shift.
• Communication and Information Management: Answer phones promptly using proper etiquette; take accurate messages and relay information; coordinate wake-up calls and handle guest mail; operate PBX switchboard for calls; maintain up-to-date guest room lists.
• Financial Responsibilities: Follow cash handling procedures and secure bank; post charges to guest accounts; reconcile transactions and verify daily drop amounts; understand and follow PCI compliance guidelines.
• Other Duties: Assist with retail sales where applicable; handle lost and found items according to procedures; follow emergency and safety protocols; maintain clean and organized workspace; assist other departments as needed.

Qualifications

• Strong communication and people skills. Must be able to speak, read, write and understand English.
• General computer skills and knowledge of common office machines, i.e., computers, typewriters, calculators, cash registers, etc. required.
• Knowledge of Property Management System (PMS) Opera preferred.
• Basic Sales and Accounting skills.
• Ability to learn quickly and follow instruction accurately.
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to interact with diverse peoples and help resolve any issues.
• Ability to work quickly and thoroughly under pressure.
• Must be flexible and open to changes in procedures.
• Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
• Must be able to handle guest concerns in a tactful and caring manner.
• Must be team-oriented.
• Must possess neat and pleasant grooming habits.
• Must be knowledgeable of Glacier National Park's history and points of interest.
• Must have good organizational skills.

Physical Requirements

• Able to lift and carry up to 15 pounds.
• Standing for up to eight hours per shift.
• Requires bending, stretching and reaching throughout a shift up to 8 hours.
• Working with required chemicals.

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks

• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Pay

$17.80/hr

Schedule

Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

About Columbia Falls

Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest.