Front Desk Agent | Cedarbrook Lodge

About the Role

Master multitasker and memory maker in a fast-paced, dynamic environment. Delight guests, problem solve, and create unique, meaningful experiences. Handle guest check-in and check-out processes, including room credits, keys, issue resolution, and special requests. Availability required Monday through Sunday, with working hours from 3 pm - 11 pm.

Benefits

• Hourly Pay: $22.14
• Free Parking
• Get Paid Daily
• Paid Time Off & Holiday Pay
• Medical, Dental, Vision, Disability, and 401K benefits
• HSA/FSA Plans with employer contribution
• Referral Bonus
• Discounted Lodging, Dining, Spa, Golf, and Retail plus 3rd Party Perks
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities
• Task Force Work Opportunities
• Online Learning Platform for professional growth

Responsibilities

• Handle guest check-in and check-out processes efficiently according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establish appropriate credit at time of guest check-in; issue room keys and familiarize guests with property services and areas.
• Manage guest issues effectively, balancing guest needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts; consult with management if needed.
• Conduct follow-up with guests and team members.
• Make restaurant, transportation, activity, or entertainment reservations on behalf of guests.

Requirements

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.

Columbia Hospitality encourages diverse and inclusive applications. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification, you are still encouraged to apply.

About the Workplace

Located less than five minutes from SeaTac International Airport on 18 lush acres, Cedarbrook Lodge blends convenience and escape. The property features 167 guestrooms and suites with complimentary amenities, including a Northwest-inspired breakfast and airport shuttle service. Cedarbrook is home to the award-winning Copperleaf Restaurant and Copperleaf Bar & Terrace, offering exceptional dining with fireside ambiance. The Spa at Cedarbrook utilizes petrified wood for its healing properties in treatments. Cedarbrook is a member of the International Association of Conference Centers (IACC), ensuring a superior meetings experience.

Company Values

Columbia Hospitality is a people-first organization driven by the brand promise of Creating Exceptional Experiences. Values include Accountability, Creativity, Enthusiasm, Honesty, Inclusion, and Respect. The company fosters a tight-knit, inclusive, and values-driven team culture, emphasizing trust, fun, and growth.