Front Desk Agent, Full-Time | Residence Inn, Bloomington

About the role

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceeding their expectations while adhering to the company’s standards of quality and professionalism.

Responsibilities

• Anticipate and respond to guests in a friendly and positive manner.
• Provide the highest level of service, including processing check-ins, check-outs, verifying billing, creating reservations, and handling special requests.
• Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services.
• Work as a team player to meet guest needs and actively contribute to the efforts of other departments when necessary.
• Understand and follow the company’s guest service recovery program.
• Follow proper selling techniques and utilize strategies to maximize room revenues, including upselling rooms and amenities.
• Monitor room availability, follow restrictions, and adhere to all booking policies and procedures.
• Follow company procedures when handling cash and processing financial transactions.
• Ensure proper use of all equipment and adhere to cost controls to reduce expenses and waste.
• Produce required volume of work by planning, organizing, and prioritizing work duties.
• Adhere to company general work rules, department procedures, and policies.
• Attend all required department and hotel meetings.
• Maintain a clean and safe work area in compliance with company, brand, local, state, and federal regulations.
• Follow all company procedures for guest/associate incidents.
• Be knowledgeable of hotel emergency procedures.

Requirements

• High school diploma or GED required.
• 1+ years of prior guest service experience, preferably in a hospitality setting.
• Excellent verbal communication skills.
• Attention to detail, customer-focused, and ability to perform job duties in a fast-paced environment.
• Maintain predictable and reliable attendance.
• Ability to lift, push, and pull up to 25 pounds on an occasional basis.
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods.

Pay

$17.00 USD per hour.

Schedule

Full-time, including evenings and weekends.

Benefits

• Medical, dental, and vision insurance plans.
• Company-paid life insurance and short-term disability coverage.
• Company-paid long-term disability coverage for eligible employees.
• 401(k) plan with company match.
• Tuition reimbursement.
• Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft).
• Time-off.
• Scholarship program.
• Generous hotel discounts.

For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.