Front Desk Agent - Full Time

About the role

The DoubleTree by Hilton Tulsa Downtown is a premier full-service hotel located in the heart of downtown Tulsa. We are seeking a highly motivated and customer-focused individual to join our Front Office Team.

Responsibilities

• Greet and register guests
• Complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys
• Aid guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards
• Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge
• Answer guest questions and inquiries
• Promote hotel services and facilities through up-selling techniques to maximize room occupancy
• Respond to guest inquiries and requests, and resolve issues in a timely, friendly, and efficient manner
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction

Requirements

• Prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers
• Passion for providing excellent customer service and enhancing guest experience
• Flexibility to work a variety of different shifts between 7am - 11pm, including days, evenings, and weekends
• Excellent computer skills
• Team spirit
• Hilton brand experience a plus

Qualifications

Commensurate with experience.

Skills

• Customer service skills
• Computer proficiency
• Problem-solving abilities
• Communication skills

Benefits

• Highly competitive wages
• Exceptional benefits plan for eligible associates and their family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you and your family members
• Discounts at Hilton brand properties worldwide

Pay

TBD

Schedule

TBD