Front Desk Agent Full Time and Part Time Position

About the role

The Brand New Courtyard/Residence Inn By Marriott Poplar Creek Complex is seeking a Front Desk Agent to join their dynamic team. This position offers highly competitive wages, an exceptional benefits package, and a 401K matching program.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, and assisting guests with check-out.
• Ensure rooms and services are correctly accounted for, use the point-of-sale system, handle money, process credit and debit cards, accept and record various forms of payment, convert foreign currency, make change, and process gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge.
• Answer guest questions and inquiries, use up-selling techniques to promote hotel services and facilities, and maximize room occupancy.
• Respond to guest inquiries and requests, resolve issues in a timely, friendly, and efficient manner, and field guest complaints, conducting research, and resolving and negotiating solutions for guest satisfaction.

Requirements

• Prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers.
• A passion for providing excellent customer service and enhancing guest satisfaction.
• A flexible schedule, capable of working days, evenings, and weekends.
• Excellent computer skills.
• A team spirit.
• Marriott brand experience a plus.

Qualifications

Experience preferred.

Skills

• Customer service skills.
• Knowledge of hotel operations and procedures.
• Ability to handle multiple tasks simultaneously.
• Strong communication and problem-solving skills.

Benefits

• Exceptional benefits plan for eligible associates and their family members.
• 401K matching program for eligible associates.
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with Crescent managed properties in North America for you and your family members.
• Discounts at Marriott brand properties worldwide.

Pay

Highly competitive wages.

Schedule

Flexible scheduling to accommodate various shifts, including days, evenings, and weekends.