Front Desk Agent (Early-September Start Date) - Glacier National Park

Live, work, and explore as part of our Lodging team in Glacier National Park! At Glacier National Park Lodges, we depend on highly motivated, committed team members who share our vision and work together to attain it. Our work environment encourages responsibility for personal growth and promotes pride in each employee. As a Front Desk Agent, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

About the role

Warmly welcome guests, manage check-in and check-out processes, and efficiently handle room assignments and reservations using the Opera Property Management System, all while ensuring exceptional service and adherence to safety and environmental practices.

Responsibilities

• Be the face, smile, and heartbeat of the hotel/motel.
• Greet and welcome all guests like old friends; juggle check-ins, check-outs, and questions with a smile.
• Provide outstanding service during check-in and check-out procedures.
• Assign guest rooms, issue room keys, and process payment methods through Opera (Property Management System).
• Answer phones with charm and handle guest requests, solve problems, and turn challenges into positive experiences.
• Share insider tips on local attractions, food, hikes, and hidden park gems.
• Coordinate with housekeeping, maintenance, food and beverage, and bell staff.
• Keep the lobby area welcoming and assist with anything that enhances the guest experience.
• Remain calm and professional under pressure, even during busy or stressful situations.
• Maintain knowledge of services and events offered at the property.
• Create, modify, or cancel hotel reservations.
• Follow Company and departmental environmental practices, safety practices, and policies and procedures.
• Other duties as assigned.

Requirements

• Friendly, outgoing personality with a “Yes, absolutely!” attitude.
• Strong and excellent communication skills.
• Ability to multi-task and think on your feet.
• Tech-savvy enough to use front desk software and troubleshoot guest room key issues.
• Reliability and professionalism—punctual, organized, and ready to work.
• Passion for people and love of hospitality.
• Flexibility and adaptability to changes with good decision-making skills.
• Strong computer skills to operate Opera Property Management Software (PMS).
• Basic math skills.
• Outstanding organization and time management skills; goal-oriented and comfortable working under pressure.
• Flexibility with varying work schedules between day and evening shifts; may be required to work night shifts based on business and staffing needs.
• Previous customer service or hospitality experience is a plus but not required.

Qualifications

Physical Requirements

• Ability to lift and carry up to 15 pounds.
• Stand for up to 8 hours per shift.
• Bending, stretching, and reaching throughout a shift.
• Working safely with required chemicals.

Pay

$14.65/hr

Schedule

Seasonal position starting in early-September and ending late-September 2026. Typical schedule is 40-45 hours, 5 days per week (may include weekends, evenings, and holidays).

Benefits

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail, lodging, and travel discounts
• Planned employee trips and activities
• $350 Referral Bonus Program

Why Glacier National Park?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are an authorized concessionaire in Glacier and proud stewards of the park. Life in Glacier offers a fast-paced, exciting work environment with plenty of upward mobility and growth opportunities. You’ll meet people of all ages from all over the country and world—it’s the adventure of a lifetime!