Front Desk Agent - DoubleTree By Hilton Hotel Seattle Airport

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Include a section only when posting has real specific content; never emit heading with filler placeholder text. Prefer few substantive sections over many thin ones. We need to parse the job description. Key info: - Job: Front Desk Agent at DoubleTree by Hilton Hotel Seattle Airport. - Ideal Candidate: Full scheduling flexibility with open availability, including AM, PM, overnight shifts, weekends, and holidays. Minimum of 1-year previous customer service experience working in a customer/guest service role is desired. Experience with the OnQ is a plus. - Hourly Rate: Starting at $23.81 per hour increase to $26.45 per hour after 90 days. - Benefits: many listed: award-winning workplace culture, mental and physical wellbeing, comprehensive benefits package: medical insurance, vision, dental, life and disability insurance, mental health resources, sick pay (PTO accrual 1 hour per 40 hrs worked), vacation (PTO up to 40 hrs after first year), Go Hilton travel discount program: 110 nights discounted travel per calendar year, 401(k) plan, pension plan – Hilton to put $1.35 per hour you work, Employee Stock Purchasing Program, DailyPay, complimentary duty meals, Employee Assistance Program, debt-free education, career growth, team member resource groups, recognition and rewards programs, Front Office Upselling Incentive Program – commission based program paid monthly based on upsell revenue: $1-$499 5%, $500-$999 10%, $1000+ 15%. - Responsibilities: deliver warm welcome (greet guests, check-in, verify details, assign rooms, issue keys, provide welcome materials or bell service assistance), support efficient check-out (process departures, verify charges, handle payments, issue receipts, use POS accurately), provide hotel and local knowledge (demonstrate knowledge of hotel offerings, room types, rates, promotions, local area info), promote hotel services (use upselling techniques to recommend amenities and maximize revenue), delight guests (respond to requests, resolve concerns, manage messages). - Qualifications: list of core values: passion for spreading light and warmth of hospitality, acting with integrity, inspiring others through leadership, belief that teamwork drives best outcomes, sense of ownership and accountability, focus on the now, bringing urgency and discipline. - About Us: description of Hilton, award-winning workplace culture, etc. Might be considered boilerplate? It's substantive but maybe we can include as "About the role"? Actually "About the role" is a heading we can use for description of role? The posting includes "JOB DESCRIPTION" then "The Ideal Candidate For This Role Will Possess:" then "Hourly Rate:" then "The Benefits – ..." then "Exceptional Hospitality Starts with You" then "RESPONSIBILITIES" then "QUALIFICATIONS" then "ABOUT US" then "ABOUT THE TEAM". We need to decide which sections to output. We should include sections: About the role (maybe summarizing the job description intro?), Responsibilities, Qualifications (or Requirements?), Benefits, Pay. Possibly also Skills? The posting mentions experience with OnQ is a plus, but that's a skill. Could include under Requirements or Skills. We must not create sections with filler like "commensurate with experience". We have actual content for Pay (hourly rate), Benefits (detailed), Responsibilities (list), Qualifications (core values), maybe Requirements (experience, scheduling flexibility, OnQ). Could combine Requirements and Qualifications? The instruction says use headings for section headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can choose which to include. We have scheduling flexibility info: "Full scheduling flexibility with open availability, including AM, PM, overnight shifts, weekends, and holidays." That could go under Schedule section. However we need to check if we should create Schedule section only if posting has real specific content for it. Yes, we have scheduling flexibility details, so we can include Schedule. We have Pay: hourly rate details. We have Benefits: detailed list. We have Responsibilities: list. We have Qualifications: core values list. We have Requirements: experience, scheduling flexibility (but schedule separate), OnQ experience. We have Skills: maybe OnQ experience, customer service. We need to avoid duplication. Let's structure: -

  About the role

  : maybe a brief paragraph summarizing the role: Front Desk Agent at DoubleTree by Hilton Hotel Seattle Airport, ensuring seamless check-in/out, delivering hospitality. But we must not invent or summarize away detail; we can preserve substantive info from the posting. The "About the role" could be the introductory paragraph: "JOB DESCRIPTION The DoubleTree by Hilton Hotel Seattle Airport is currently seeking a dynamic Front Desk Agent to join our team." That's substantive. We can keep that as prose. -

  Responsibilities

  :
  with each responsibility as
  • . -

    Requirements

    : maybe list: Minimum 1-year previous customer service experience, Full scheduling flexibility with open availability (AM, PM, overnight, weekends, holidays), Experience with OnQ is a plus. But scheduling flexibility also could go under Schedule. However we have both; we could put scheduling flexibility under Requirements and also have Schedule section? Might duplicate. Better to put scheduling flexibility under Schedule section, and Requirements focus on experience and OnQ. Thus: Requirements:
    • Minimum 1-year of previous customer service experience working in a customer/guest service role.
    • Experience with the OnQ system is a plus.
    Schedule:
    • Full scheduling flexibility with open availability, including AM, PM, overnight shifts, weekends, and holidays.
    Qualifications: list of core values as
  • . Benefits: list of benefits as
  • . Need to include all substantive benefit items: award-winning workplace culture, mental and physical wellbeing, comprehensive benefits package including medical insurance, vision, dental, life and disability insurance, mental health resources, sick pay (PTO accrual 1 hour per 40 hours worked), vacation (PTO up to 40 hours after first year), Go Hilton travel discount program (110 nights discounted travel per calendar year), 401(k) plan, pension plan (Hilton to put $1.35 per hour you work), Employee Stock Purchasing Program, DailyPay, complimentary duty meals, Employee Assistance Program, debt-free education (access to wide variety of educational credentials), career growth and development, team member resource groups, recognition and rewards programs, Front Office Upselling Incentive Program (commission based program paid monthly based on upsell revenue: $1-$499 5%, $500-$999 10%, $1000+ 15%). We should keep the details. Pay:

    Starting hourly rate: $23.81 per hour, increasing to $26.45 per hour after 90 days.

    We could also include that as
    but it's just one line. We need to avoid duplication: The benefits section already mentions award-winning workplace culture etc. The "About Us" and "About the Team" sections are more generic; we might omit them to avoid boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Us" and "About the Team" might be considered boilerplate but they contain some specifics about Hilton's culture, travel perks, etc. However many of those details are already captured in Benefits section. To avoid duplication, we could omit About Us and About the Team. Thus final HTML:

    About the role

    The DoubleTree by Hilton Hotel Seattle Airport is currently seeking a dynamic Front Desk Agent to join our team.

    Responsibilities

    • Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
    • Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
    • Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
    • Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
    • Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

    Requirements

    • Minimum 1-year of previous customer service experience working in a customer/guest service role
    • Experience with the OnQ system is a plus

    Schedule

    • Full scheduling flexibility with open availability, including AM, PM, overnight shifts, weekends, and holidays

    Qualifications

    • A passion for spreading the light and warmth of hospitality
    • Acting with integrity and always doing the right thing
    • Inspiring others through leadership
    • A belief that teamwork drives the best outcomes
    • A sense of ownership and accountability
    • A focus on the now, bringing urgency and discipline to every moment

    Benefits

    • Award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work
    • Support for mental and physical wellbeing
    • Comprehensive benefits package including medical insurance (you and family)
    • Vision, dental, life and disability insurance
    • Mental health resources
    • Sick pay – Paid Time Off, 1 hour accrued for every 40 hours worked
    • Vacation – Paid Time Off, up to 40 hours awarded after first year of employment
    • Go Hilton travel discount program: 110 nights of discounted travel per calendar year
    • 401(k) plan
    • Pension plan – Hilton to put $1.35 per hour you work
    • Employee Stock Purchasing Program
    • Access to your pay when you need it through DailyPay
    • Complimentary duty meals served in the Team Member Restaurant
    • Employee Assistance Program
    • Debt-free education: access to a wide variety of educational credentials (college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
    • Career growth and development
    • Team Member Resource Groups
    • Recognition and rewards programs
    • Front Office Upselling Incentive Program – commission based program paid monthly based on upsell generated revenue: $1‑$499 earns 5% commission, $500‑$999 earns 10% commission, $1,000 or more earns 15% commission

    Pay

    Starting hourly rate: $23.81 per hour, increasing to $26.45 per hour after 90 days.

    We need to ensure no extra sections like Skills (