DoubleTree Salt Lake City Airport - Front Desk Agent
About the Role
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja.
Responsibilities
- Deliver top-tier guest service to create unforgettable stays and lasting memories.
- Communicate clearly and confidently with guests and team members to ensure smooth operations.
- Resolve challenges quickly and effectively, turning potential issues into positive experiences.
- Multitask efficiently, managing reservations, check-ins, check-outs, and financial details.
Requirements
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
Benefits
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
- Daily Pay (ask your Recruiter for details)
About the Workplace
DoubleTree by Hilton Salt Lake City Airport offers a welcoming, modern workplace set beside an eight-acre lake just minutes from Salt Lake City International Airport. The hotel provides easy access to I-80, downtown Salt Lake City, and the Great Salt Lake State Park. Team members support amenities such as contemporary guest rooms, a 24-hour fitness center, an indoor pool, and a scenic lakeside walking path. It’s a comfortable, convenient environment for staff who enjoy working in a relaxed setting with strong connections to both the airport and the city.