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Jobs · Management · Washington

Front Desk Agent - DoubleTree By Hilton Hotel Seattle Airport

Hilton · Seattle, WA · 1 wk ago
On-siteManagement$23.81/hrFull-time

About the role

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Desk Agent, you're not just ensuring a seamless check-in and check-out process – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

  • Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
  • Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
  • Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
  • Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
  • Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Requirements

  • Full scheduling flexibility with open availability, including AM, PM, overnight shifts, weekends, and holidays
  • Minimum of 1-year previous customer service experience working in a customer/guest service role (desired)
  • Experience with OnQ property management system (a plus)

Qualifications

  • A passion for spreading the light and warmth of Hospitality
  • Acting with Integrity and always doing the right thing
  • Inspiring others through Leadership
  • A belief that Teamwork drives the best outcomes
  • A sense of Ownership and accountability
  • A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact

Pay

Starting at $23.81 per hour, increasing to $26.45 per hour after 90 days. Front Office Upselling Incentive Program – commission-based program paid monthly based on upsell generated revenue (room type upgrades, early check-in fees, late check-out fees, late cancellation fees). Commission tiers: $1–$499 earns 5%; $500–$999 earns 10%; $1,000 or more earns 15%.

Schedule

Full scheduling flexibility required with open availability, including AM, PM, overnight shifts, weekends, and holidays.

Benefits

  • Medical insurance coverage for you and your family
  • Vision, dental, life, and disability insurance
  • Mental health resources and Employee Assistance Program (EAP) with free counseling
  • Sick pay – paid time off, 1 hour accrued for every 40 hours worked
  • Vacation – paid time off, up to 40 hours awarded after first year of employment
  • Go Hilton travel discount program: 110 nights of discounted travel per calendar year (rates as low as $40/night)
  • 401(k) plan
  • Pension plan – Hilton contributes $1.35 per hour worked
  • Employee Stock Purchase Program (ESPP) – invest in Hilton shares at a 15% discount
  • DailyPay – access to your pay when you need it
  • Complimentary duty meals served in the Team Member Restaurant
  • Debt-free education: access to college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more
  • Career growth and development opportunities
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Paid parental leave for eligible team members (including partners and adoptive parents)
  • Personalized caregiving support – dedicated caregiving concierge services
  • Crisis concierge – compassionate point of contact for practical support and emotional care in times of loss
  • Generous paid time off (PTO) for recharge and personal matters
  • Health & welfare benefits – variety of health plans for you and your family
  • Retirement plans for financial security

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