Front Desk Agent | Destin FL Hampton Inn & Suites

About the Role

Join the team at Hampton Inn & Suites Destin, part of the Shaner Hotels family. This position offers a flexible schedule, including weekends, holidays, and varied shifts, ensuring our guests receive exceptional service at all times.

Responsibilities

• Handle guest complaints to ensure guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling, and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Provide superior guest services, including courteous and efficient check-in/check-out.
• Process all payments according to established hotel procedures.
• Provide friendly, professional information and services to guests and visitors.
• Perform other duties as assigned.

Requirements

• High school graduate or equivalent.
• Minimum one year of customer service experience; previous hotel experience preferred.
• Ability to communicate effectively with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual (English/Spanish) is a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotels is a leading award-winning hotel owner-operator and management company. Our portfolio includes over 70 properties—full-service, select-service, extended-stay, and resorts—representing more than 8,000 guest rooms across 14 states and three countries. We partner with globally recognized hospitality brands as well as independent hotels, delivering exceptional guest experiences and operational excellence.

Beyond hotel management, Shaner Hotels provides comprehensive hospitality services, including development, design, construction, revenue management, e-commerce, sales, marketing, human resources, accounting, and operational support for investors, owners, and brand partners.

At Shaner Hotels, we invest in our people, offering opportunities for professional growth and rewarding careers across all areas of the hospitality industry.

About the Team

Hampton Inn & Suites Destin is conveniently located along US-98, just a five-minute walk from Destin’s beautiful beaches. Guests enjoy easy access to attractions like Big Kahuna's Water & Adventure Park, as well as nearby restaurants, shopping, and entertainment.

As part of Shaner Hotels, you’ll receive competitive pay, incredible benefits, and generous hotel discounts at over 60 properties in our portfolio. Whether you're starting your hospitality career or advancing it, you’ll join a company that values its associates and supports professional growth.