Front Desk Agent (Hotel)

Responsibilities

• Welcome guests in a friendly, prompt, and professional manner recognizing IHG Rewards Club Members and new and returning guests
• Check guests in, issue room keys, provide information on hotel services and amenities, and information on surrounding area and events
• Ensure required identification and payment information is taken from guests at check-in
• Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to maximize hotel revenue
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Perform other duties as assigned by Management

Requirements

• Day/Night shift hours. Some weekends and holidays are required
• Frequent standing, particularly for sustained periods of time at the front desk
• Must be able to bend, squat, stand, sit, and occasionally lift 20-25 pounds
• Handling objects, products, and computer equipment
• Basic computer skills to operate various property management and reservations systems (Opera), etc
• High School diploma or equivalent
• One-year Front Desk/guest Service Experience
• Strongly Preferred: Proficiency in Opera/Fidelio

Qualifications

Must be able to pass a pre-employment DRUG TEST and BACKGROUND CHECK.