Front Desk Agent - Courtyard by Marriott Tysons

About the role

The Front Desk Agent plays a crucial role in providing exceptional customer service to guests staying at the Courtyard by Marriott Tysons. Responsibilities include greeting guests, managing reservations, handling check-in/check-out procedures, and ensuring guest satisfaction.

Responsibilities

• Greet guests warmly and professionally
• Manage reservations and availability
• Handle check-in and check-out procedures efficiently
• Ensure guest satisfaction and resolve issues promptly
• Follow hotel policies and procedures

Requirements

• High school diploma or equivalent
• At least 1 year of customer service experience
• Excellent communication skills
• Ability to work flexible hours
• Basic computer skills (Microsoft Office)

Qualifications

• Proficiency in Microsoft Office
• Knowledge of hotel operations and procedures
• Ability to work independently and as part of a team
• Passion for hospitality and guest satisfaction

Skills

• Customer service skills
• Problem-solving abilities
• Attention to detail
• Time management

Benefits

• Comprehensive health insurance
• Paid time off
• Professional development opportunities

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Flexible schedule to accommodate guest needs.