Front Desk Agent - Chicago Marriott Northwest

Responsibilities

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Requirements

• A high school diploma or suitable equivalent.
• 1+ years of front desk agent experience preferred.
• A well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• A team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends, and on public holidays.