Front Desk Agent - Casual, The American Club
About the role
Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay. Specific responsibilities include registering guests in and out of the Fidelio property management system, blocking guest rooms, preparing guest folios, guest cards, and programming room keys. Handling all money transactions at the front desk, knowing food and beverage facilities and hours of operation, posting and recording hotel gift certificates, being knowledgeable about property and surrounding area, local attractions, and shopping services, and adhering to established safety procedures and guidelines. Handling guest complaints is also part of the role.
Responsibilities
- Registering guests in and out of the Fidelio property management system
- Blocking guest rooms, preparing guest folios, guest cards, and programming room keys
- Handling all money transactions at the front desk following standard operating procedures
- Knowing food and beverage facilities and hours of operation
- Posting and recording hotel gift certificates
- Being knowledgeable about property and surrounding area, local attractions, and shopping services
- Adhering to established safety procedures and guidelines
- Handling guest complaints
Requirements
- Must be 18 years or older to apply
- The ability to work independently with professionalism while maintaining a focus on quality and customer service
- Candidate must tolerate being on their feet for the majority of the day
- Strong written and oral communication skills helpful
- Previous Guest Service experience preferred
Skills
- The ability to work independently with professionalism while maintaining a focus on quality and customer service
- Strong written and oral communication skills
- Previous Guest Service experience
Pay
The hourly range for this position is $13.70 - $20.50. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.
Schedule
Shifts will vary between 6:00am and 10:00pm. Weekends are required.
Benefits
The specific benefits package includes a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Kohler Co.
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
Why Work at Kohler Co?
Why Work at Kohler Co.? Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.
EEO Information
Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.