Front Desk Agent (Bilingual Chinese Preferred)
GPI Investment · Houston, TX · 3 mo ago
On-siteManagementFull-time
About the role
China City Hotel Apartment Front Desk Agent
Key Responsibilities
- Greet and welcome guests warmly and professionally
- Manage guest check-ins and check-outs, ensuring accurate information
- Answer phone calls and address guest inquiries efficiently
- Provide guests with information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly
- Process payments and maintain accurate financial records
- Auxiliary in night audit duties when necessary
- Keep the front desk area clean and organized
Qualifications
- (English/Chinese) skills preferred, but not required
- Strong guest relations skills with a focus on hospitality
- Proficiency in operating phone systems and managing multiple calls simultaneously
- Knowledge of front desk operations and customer service best practices
- Strong organizational and time management skills
- Ability to handle challenging situations with patience and professionalism
- Familiarity with hospitality management software is a plus
- Multilingual abilities are an asset
Benefits
- 401k
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Holiday Pay