Front Desk Agent

About the role

White Lodging is a hospitality company developing and operating award‑winning, premium‑brand hotels, rooftop bars, and restaurants in top U.S. cities. They offer a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties. The Front Desk Agent welcomes and registers guests, manages reservations, and ensures a seamless check‑in and check‑out experience, requiring strong communication skills, a customer‑first mindset, and the ability to thrive in a dynamic, guest‑facing environment.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

Requirements

• Strong communication skills
• Passion for customer service
• Ability to be flexible and adapt to any situation
• Desire to work as part of the front desk team
• Outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time
• Availability to work long hours, weekends, and holidays as necessary

Benefits

• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Medical, dental, and vision insurance — starting day 1
• Life and disability insurance
• Paid parental leave

Pay

DailyPay — get paid when you need it

Schedule

Advanced scheduling with easy shift swapping via our app