Front Desk Agent

Job Summary

As a Front Desk Associate, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility.

Responsibilities

• Work face‑to‑face with customers.
• Check guests in and out.
• Answer phones.
• Handle all customer needs and be a point of contact for resort information.
• Maintain a professional appearance and demeanor at all times.
• Help resolve discrepancies with guest bills.
• Perform other duties as assigned.

Requirements

• Must be able to communicate fluently in English.
• Friendly with strong people skills.
• Somewhat strong computer skills.
• Microsoft Office preferred.
• IQware/Opera a plus.

Benefits

• Free ski passes for employees and discounted lift tickets for friends and family.
• Free ski and snowboard lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Excellent training and professional development through Epic Service.
• Referral program.
• Full‑time health, medical, dental, and vision insurance (eligible seasonal employees after 500 hours).
• Free ski passes for dependents.
• Critical Illness and Accident plans.

Pay

Starting wage: $20.00 /hr – $23.00 /hr. This is the expected pay range for the position; individual compensation decisions are based on a variety of factors.

Schedule

• Employment type: Year‑round.
• Shift type: Full‑time, evening shift (3 pm to 11 pm).
• Availability: Weekends and holidays required.
• Minimum age: 18 years.
• Housing availability: No.