Front Desk Agent

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, assist with check in and check out, and respond promptly with a personal spirit.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
• Take initiative to resolve guest complaints and create loyalty.
• Share personal passions and knowledge of services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate guest needs to staff and management.
• Enjoy multi-tasking at a fast pace while maintaining an impeccable eye for detail to ensure accuracy and efficiency.

Qualifications/Skills

• Ability to satisfactorily communicate in English (interact, understand, & respond) with guests, co-workers and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to defuse difficult situations.
• Ability to work well under pressure and multitask.
• High school graduate.
• Punctuality and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and guests.