Front Desk Agent
The Sagamore Resort · Bolton Landing, NY · 2 mo ago
Management$18.51/hrFull-time
About the role
The Front Desk Agent is a crucial position and one of the first points of contact for our guests. We are looking for energetic individuals able to work in a fast-paced team environment.
Responsibilities
- Be thoroughly acquainted with all check-in and check-out procedures.
- Ensure all necessary reports are run.
- Handle all shift duties including, but not limited to, charging deposits, recording amenities, and filing registration cards.
- Be familiar with all resort offerings and hours of operations; inform and direct guests for resort activities and amenities, and special groups for their specified itineraries.
- Be familiar with package offerings and the OPAL guest loyalty program.
- Address guest concerns in a professional and sincere manner, or direct to management when appropriate.
- Process reservations, including describing types of rooms and available amenities/offerings to guests.
Pay
$18.51 / hour
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Free Associate Parking
- Free Meal for every shift worked
- 20% Discount in Resort Outlets
- Hotel Discounts with OPAL
- Friends and Family Discount