Front Desk Agent
About the role
The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a FULL-TIME Front Desk Agent to work with our Front Desk Team at $20 hourly.
Responsibilities
- Interacts with guests in a courteous and efficient manner
- An eye for detail and high job standards
- Acts as a guest customer service agent, reservations and front office general worker
- Deals closely with all aspects of the department to ensure guest satisfaction
- Lodge tasks (as assigned by MOD and department management), including but not limited to shuttle scheduling, e-mail information requests, guest packages, lost and found and retail sundries
- Works closely with housekeeping, concierge and valet
- Works with resort software, office equipment and phone switchboards
- Be flexible and available for shifts
Requirements
- Excellent communication skills both in person as well as over the telephone
- Computer literate
- Excellent verbal and written skills
- Former work with resort computer systems and/or RDP a plus
- Able to maintain strict confidentiality of classified information
- Must possess excellent business sense and high professional ethics
- Must possess a high regard for customer service and employee relations
Benefits
The Front Desk Agent position is expected to normally keep a 5 day a week schedule, including evenings and weekends, 40 hours per week can be expected, however it can be more or less depending on the business needs of the front desk.
The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.
Pay
$20 hourly
Schedule
5 day a week schedule, including evenings and weekends, 40 hours per week can be expected, however it can be more or less depending on the business needs of the front desk.