Front Desk Agent

About the role

Welcoming guests with warmth, charm, and a touch of magic, our Front Desk Agents orchestrate seamless arrivals and departures, anticipate needs before they’re spoken, and transform simple requests into memorable moments.

Responsibilities

• Deliver exceptional, personalized guest service by managing check-ins, check-outs, room assignments, and special requests with professionalism and attention to detail
• Anticipate guest needs and provide tailored recommendations, concierge-level assistance, and prompt resolution of concerns to enhance the overall guest experience
• Maintain accurate guest records, process payments, and handle reservations using property management systems while ensuring data confidentiality and accuracy
• Uphold luxury brand standards by presenting a polished, welcoming demeanor and ensuring every guest interaction reflects excellence and hospitality
• Collaborate with housekeeping, concierge, and management teams to ensure seamless communication, operational efficiency, and consistently high service quality

Qualifications

• 1 year experience in same or similar role
• Ability to clearly and pleasantly communicate in English, both orally and in writing
• Ability to perform assigned duties with attention to detail
• Ability to interact in a polite, professional, and engaging manner
• Experience in a luxury environment is preferred

Benefits

• Free Parking
• Free Team Member Cafeteria
• Holiday Pay
• Team Member Stay Program
• 50% off F&B + Spa

Pay

$17 / hour