Front Desk Agent

About the role

As a Front Desk Agent, you will serve as a key member of the front office team, responsible for delivering a seamless and welcoming guest experience from arrival through departure. In this role, you will support daily hotel operations by managing check-ins and check-outs, handling reservations, and ensuring guest needs are met efficiently and professionally. Your work directly contributes to maintaining smooth operations and upholding the property's service standards and guest satisfaction goals.

Responsibilities

• Welcome guests upon arrival with a professional, warm, and personalized greeting that reflects the property's service standards.
• Efficiently manage guest check-in and check-out procedures, ensuring accuracy in registration, billing, and system updates.
• Verify guest information, payment methods, and reservation details while maintaining strict attention to accuracy and confidentiality.
• Assign room accommodations based on reservation details, guest preferences, and availability, while communicating any special requests to relevant departments.
• Handle reservations, modifications, and cancellations using the hotel property management system, ensuring all updates are properly documented.
• Provide detailed information about hotel amenities, services, policies, hours of operation, and on-site offerings.
• Respond promptly and professionally to guest inquiries in person, over the phone, and through digital communication channels.
• Resolve guest concerns or service issues in a calm, solution-oriented manner, escalating to supervisors when appropriate.
• Coordinate closely with housekeeping, maintenance, and other departments to ensure rooms are prepared, guest requests are fulfilled, and service timelines are met.
• Process all payments accurately, including credit card transactions, cash handling, adjustments, and posting charges to guest accounts.
• Balance cash drawer and complete end-of-shift reports with full accuracy and compliance to financial procedures.
• Maintain an organized and well-documented front desk area, including logs, shift notes, and guest request tracking systems.
• Act as a communication hub between guests and internal departments, ensuring timely and accurate message relay.
• Monitor lobby activity and maintain awareness of guest needs to proactively offer assistance when appropriate.
• Uphold hotel safety and security procedures, including emergency response protocols when required.
• Support overall front office operations during high occupancy periods, including assisting teammates and adjusting priorities as needed.

Qualifications

• Minimum of 1 year of experience in a similar hospitality or customer service role.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Familiarity with hotel management systems and basic computer skills.
• Strong attention to detail and accuracy in financial transactions.
• Professional, guest-focused attitude with problem-solving abilities.

About the company

The Knox, Auberge Collection will debut in 2026 on Knox Street in Dallas as the city's most captivating new address, featuring 140 artfully imagined guest rooms and suites designed by Martin Brudnizki Design Studio. The property offers four distinctive dining and drinking venues, beautifully appointed event spaces, and a signature Wellbeing by Auberge concept.

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs with 30 one-of-a-kind properties worldwide, each bringing the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious service.

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports, founded in 1969 and headquartered in Houston, Texas.