Front Desk Agent

Job Summary The Karol Hotel is a boutique hotel located in the Feather Sound area of Clearwater Florida, convenient to the beaches, St Pete, and Tampa. The Karol features 123 rooms and suites, and features Katch Restaurant and Vantage Rooftop Bar, along with ballrooms and conference rooms to host events. The Karol Hotel is part of Marriott's Tribute Portfolio. Front Desk Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. The rooming of each guest utilizing advanced technology to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Tribute Collection standards under the franchise of The Karol Hotel. Essential Functions Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience uniqueAssist guests to their roomsAssist with guest luggageProvide room quotes and upsell to guests when possibleAbility to interact with guests and share hotel knowledge with personalization such as using guest namesResponsible to know all functions to showcase the hotel to each guestMaintain guest confidentialityShare knowledge of featured wineProduce room keys for all guests ensuring guest confidentiality throughout their stay and beyondMaintain knowledge of hotel and brand rewardsProvide local information for shopping, dining, nightlife, and recreational destinationsReceive, store, and deliver luggage and mailRun errands for guestsMake travel arrangements for guests to include sightseeing and other toursAssist with coordination between Housekeeping and Front DeskUse computer systems, including Lightspeed our reservation management systemVerify charges/collect payment from guests for room staysRespond to guest inquiriesFollow scheduled shifts and follow break and lunch requirementsReport any suspicious activity or unusual items in roomReport any irregular behavior from guests in public areas and or in roomAbility to take initiative and handle assignments with limited supervisionFollow all hotel policies and procedures as outlined in the team member handbookMaintain cleanliness and order of work areaEnsure successful performance assisting guests with an exceptional experience to ensure high performing scores on Marriott's Guest Satisfaction Survey Qualification Standards Education & Experience High School diploma or higherPrevious hospitality experience preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. tablets, iPads Physical and Mental Demands Ability to sit or stand for extended periods of timeAbility to communicate clearlyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel, and the communityMaintain the highest degree of confidentialityAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary What's In It For You? Medical, Dental, and Vision Insurance *Paid Time Off *401(k) Plan + Company MatchDiscounted Employee MealsMarriott Hotel discounts worldwideCareer Growth – We promote from within! For full time employees