Front Desk Agent

About the role

The Firebrand Hotel is located in downtown Whitefish at a main intersection, just 15 minutes from Whitefish Ski Resort. As a full‑time Front Desk Agent you will be the first point of contact for guests, delivering authentic Montana hospitality that creates lasting memories. The role calls for a passion to anticipate and meet guests’ needs, an insatiable desire for the highest levels of quality and service, courteous and efficient guest interaction, strong attention to detail, and high job standards. English verbal communication skills are required; a second language is a plus.

Responsibilities

• Act as a guest customer service agent, handling reservations and front‑office general work.
• Coordinate closely with all front‑office departments to ensure guest satisfaction.
• Perform lodge tasks as assigned by management, including shuttle scheduling, email information requests, guest packages, lost and found, and retail sundries.
• Work closely with housekeeping, concierge, and valet teams.
• Operate resort software, office equipment, and phone switchboards.
• Remain flexible and available for shifts as needed.

Requirements

• Excellent communication skills in person and over the telephone.
• Computer literate.
• Excellent verbal and written skills.
• Prior experience with resort computer systems and/or RDP is a plus.
• Ability to maintain strict confidentiality of classified information.
• Required to act as a sales representative.
• Possess excellent business sense and high professional ethics.
• Maintain a high regard for customer service and employee relations.

Benefits

• $50 room rate at any Firebrand/Averill Hospitality property.
• Discounted rates at the hotel spa, restaurant, and retail outlets.
• Full benefits package including paid holidays, paid time off, insurance, and company discounts.
• Part‑ and full‑time, year‑round employment with competitive compensation.

Pay

$20 hourly

Schedule

Normally a 5‑day week schedule including evenings and weekends, with 40 hours per week expected, subject to business needs.